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Quickmart Q-Commerce Terms & Conditions

By agreeing to these Terms and Conditions, the customer agrees to the following:

Shopping, Orders & Payments

To provide accurate personal and delivery information when shopping via the Quickmart app, website, or in-store.
All orders are subject to product availability and confirmation of the final price at checkout.
Payment for online or app purchases must be made via the approved methods (e.g., mobile money, cards, wallets).
Quickmart reserves the right to cancel or limit orders due to stock availability, pricing errors, or suspected fraudulent activity.
An order is only confirmed once the customer receives an official confirmation message (SMS, email, or in-app notification) with a system-generated order ID.

Quickmart will make reasonable efforts to deliver orders within selected time slots, but delays may occur due to traffic, demand, or unforeseen circumstances.
Customers must be available at the delivery address during the chosen slot. Missed deliveries may result in rescheduling or cancellation. Redelivery where the customer is unavailable may attract an extra delivery charge.
Delivery fees, where applicable, will be clearly displayed at checkout.
Self-pickup options are available and must be collected within the notified time frame.

From time to time, Quickmart may offer game-based promotions (e.g., Kreck It game) where rewards are earned upon meeting set shopping thresholds.
Eligibility is based on meeting the minimum cart value and providing consent to participate.
Any prizes or wallet credits earned are subject to verification and can only be claimed through official channels.
Jackpot rewards or high-value gifts will be arranged through customer care, with identity verification and store collection arrangements.

Non-perishable goods can be returned or exchanged within 7 days; perishable goods within 1 day.
Items must be returned to any Quickmart store or collected by a designated rider (upon approval) in original condition with receipt, packaging, tags, and barcode intact, unless due to a quality issue.
Replacements are only processed at the original store of purchase and at the discretion of the store team.
No cash refunds will be issued under any circumstance.
Damaged, altered, washed, or used products (including undergarments) are not eligible for return or replacement.
If the original product is out of stock, a similar value alternative may be offered. Any additional cost will be borne by the customer.

Quickmart may collect, store, and process personal information (name, contacts, transaction details, etc.) for order fulfillment, loyalty management, support, and marketing.
Customer data may be shared with trusted third-party partners solely for service delivery.
Browsing behavior may be tracked via cookies and analytics tools for performance and personalization.
Customers may access, correct, or delete their personal data by contacting Quickmart Customer Care.
Quickmart complies with the Data Protection Act of Kenya and applicable regulations.

By signing up and shopping online, customers consent to receive promotional messages from Quickmart via SMS, email, or app notifications.
Customers may opt out at any time by:
- Clicking "unsubscribe" in email/SMS.
- Adjusting settings in the Quickmart app or website.

Customers are responsible for safeguarding their login credentials and preventing unauthorized access.
Any misuse or violation may result in account suspension or termination.
Use of Quickmart platforms must comply with all applicable laws and regulations.